Incorrect Email/Password: Double-check the email and password you're entering. Make sure your caps lock isn’t turned on and that the email is correctly typed. If the problem persists, contact customer support.

Payment Issues: Ensure your payment information is entered correctly; Check if your card has expired or if your bank has placed a hold on the payment. Try using a different payment method.

Order Issues: Check your Order History for updates on your order status and estimated delivery time. If the tracking information indicates that the package has been delivered but you didn’t receive it, contact customer support.

Incorrect or Missing Items in Order: Review your order confirmation email and compare it with the items you received. If there’s an issue, contact customer support to request a resolution

Order Cancellation: Orders can only be cancelled if they haven’t been processed or shipped. If you need to cancel an order, contact customer support immediately.

Website Issues: Refresh the page or clear the cache. Try accessing the website using a different browser or device. Ensure that your internet connection is stable.

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To request a return or exchange, you must contact your designated sales executive within 2 days of receiving your items. The items must be unused, in the same condition in which you received them, and in their original packaging. Please also provide a valid receipt or proof of purchase when submitting your request.

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Once we have received and inspected your returned item, we will send you an email to confirm its receipt. We will also inform you whether your refund request has been approved or rejected.

If your request is approved, we will process your refund. You may either receive a discount of the same value off your next purchase or have the amount refunded to your original payment method.

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Check your bank account again to ensure the refund hasn’t appeared.

Contact your credit card provider, as it may take additional time for the refund to show on your statement.

Contact your bank, as there may be further processing times on their end.

If you have completed all these steps and still have not received your refund, please contact us at orderonline@casinetto.com.

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Help

Have an Issue with Your Account

Initiate a Return or Exchange

Refunds for returns or exchanges

Haven’t Received Refund