Have an Issue with Your AccountMay 15, 2025 · Abdulrhman Alsalima
Incorrect Email/Password: Double-check the email and password you're entering. Make sure your caps lock isn’t turned on and that the email is correctly typed. If the problem persists, contact customer support.
Payment Issues: Ensure your payment information is entered correctly; Check if your card has expired or if your bank has placed a hold on the payment. Try using a different payment method.
Order Issues: Check your Order History for updates on your order status and estimated delivery time. If the tracking information indicates that the package has been delivered but you didn’t receive it, contact customer support.
Incorrect or Missing Items in Order: Review your order confirmation email and compare it with the items you received. If there’s an issue, contact customer support to request a resolution
Order Cancellation: Orders can only be cancelled if they haven’t been processed or shipped. If you need to cancel an order, contact customer support immediately.
Website Issues: Refresh the page or clear the cache. Try accessing the website using a different browser or device. Ensure that your internet connection is stable.