Managing your account on our e-commerce website is easy and gives you full control over your shopping experience.

Business Info: Add or modify your business name, VAT number, or other business-related details to streamline your experience.

Shipping Address: Store multiple shipping addresses, modify or remove old addresses or choose your default shipping address for quicker checkout on future orders.

Billing Information: Add, edit, or remove credit card information, enable saved payment methods for faster checkouts on future orders.

Order Tracking: Access a list of all your past orders, easily reorder items from your order history with a single click, saving time on repeat purchases.

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Our returns policy is valid for 2 days from the date of delivery. If more than 2 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. You must also provide a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

We cannot offer refunds or exchanges if you simply change your mind, if the product is free of defects, or if you have found it at a lower price elsewhere. For reasons of hygiene, safety, or under the law, certain items cannot be refunded or exchanged unless they are faulty, not as described, or not of satisfactory quality. These exceptions include, but are not limited to, chilled and frozen products, baby food, and milk.

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We accept a variety of payment methods, including Visa, MasterCard, and Cash on Delivery. If you encounter any issues during checkout, please ensure your payment details are accurate. Check whether your card has expired or if your bank has placed a hold on the transaction. You may also try using an alternative payment method. If the issue persists, please contact our customer support team for further assistance.

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Once an order has been placed, many customers wonder if they have the option to cancel or modify it. Let's explore the possibilities and limitations when it comes to altering an order after it has been confirmed.

Can I Cancel My Order?

While policies may vary between different companies, most online retailers offer a window of time during which customers can cancel their orders. This window is typically short, ranging from a few minutes to a couple of hours after the order is placed. After this period, the order is processed and cannot be canceled.

Can I Modify My Order?

Modifying an order, such as changing the size, color, or quantity of an item, can also be challenging once the order is confirmed. Similar to cancelation policies, the timeframe for modifications is limited. It's important to act quickly if you need to make changes to your order.

Special Instructions for Canceling or Modifying Orders

Some companies may offer the option to cancel or modify orders within a specific time frame through their customer service department. If you find yourself in a situation where you need to make changes to your order after the deadline has passed, it's recommended to reach out to customer service for assistance.

Keep in mind that certain items, such as personalized or made-to-order products, may not be eligible for cancelation or modification due to their unique nature. It's always best to review the company's policies regarding order changes before making a purchase.

While canceling or modifying an order after it has been placed can be challenging, it's not impossible. By being proactive and familiarizing yourself with the company's policies, you can increase your chances of successfully adjusting your order if needed.

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Can I cancel or modify my order after I placed it?